Refund, Return, and Cancellation Policy

Effective: June 1, 2026

Nature of Our Products

Because our products are prescription medications dispensed by a licensed pharmacy and subject to health and safety regulations, they present unique limitations on returns and refunds. Please read this Policy carefully before placing an order.

Order Cancellation

You may request cancellation of your order by contacting us at help@reservemedsupply.com as soon as possible after submission. Cancellation is available only if your order has not yet been transmitted to our licensed physician network partner or our licensed pharmacy partner for processing. Once your intake has been submitted for physician review, cancellation may no longer be possible. We will make commercially reasonable efforts to accommodate timely cancellation requests.

Physician Decline

If the reviewing physician declines to issue a prescription for your order, you will receive a refund of the prescription medication cost component of your order. The consultation and administrative facilitation fee is non-refundable, as the consultation service was rendered. Applicable refunds will be processed within 10 business days.

No Returns of Dispensed Medications

Once your Kit has been dispensed by our licensed pharmacy partner and shipped to you, it is considered fulfilled and is not eligible for return, regardless of whether it has been opened. Applicable health and safety regulations and pharmacy laws prohibit the re-dispensing of returned medications. We are unable to make exceptions to this policy for health and safety reasons.

Damaged or Incorrect Shipments

If you receive a Kit that is damaged in transit or contains medications materially different from those described on your order confirmation, please contact us at help@reservemedsupply.com within 5 business days of delivery with photographic evidence. We will work with our licensed pharmacy partner to address legitimate claims, which may include replacement or a refund at our discretion.

Non-Refundable Items

• Consultation and administrative facilitation fees, once the intake has been submitted for physician review.

• Prescription medications that have been dispensed and shipped, regardless of whether they have been opened.

• Shipping and handling charges, except in cases of RMS error.

Contact for Refund Requests

Email help@reservemedsupply.com. Please include your order number and a brief description of your request.