You’ve Got Questions. We’ve Got Straight Answers.

Frequently Asked Questions

Is a prescription actually required for this kit?

Yes. These are real, high-potency medications, not over-the-counter drugs or supplements. But we’ve made the process easy. Your order includes a professional medical consultation. A U.S. board-certified physician will review your history to ensure these specific meds are safe and appropriate for you before they write the prescription.

Is this worth the money if I already have health insurance?

Think of it this way—insurance is great when the system is working. But if the pharmacy is closed, the roads are blocked, or the shelves are empty, your insurance card is just a piece of plastic. This kit fills the gap when insurance can’t. It’s a one-time investment in "Health Independence" that you can’t get at a standard clinic.

Are these medications authentic and safe?

Yes. We don’t deal in "mystery meds" or overseas knock-offs. Every single pill in your Reserve Med Kit is sourced from FDA-registered, state-licensed pharmacies right here in the USA. These are the same name-brand or high-quality generic medications you’d get at your local drug store.

How long do these medications last? Do they expire quickly?

Most medications in your kit have a shelf life measured in years. We recommend checking expiration dates periodically and arranging for timely replenishment. Store the Kit per the guidebook's instructions to preserve potency through that date.

Why shouldn't I just wait until I’m sick to go to the doctor?

Whether it’s a supply chain shortage (like the recent Amoxicillin and Tamiflu scares), a natural disaster that keeps you homebound or the pharmacy isn't open. In a situation where professional medical care is not reasonably available, your Kit and physician-provided instructions help you make informed decisions about whether and when to use a prescribed medication. Think of this kit as your safety net for when "Plan A" isn't an option.

What if I don’t know which pill to take?

We won’t leave you hanging. Every kit includes the Reserve Med Step-by-Step Guidebook. It’s written in plain English—no medical degree required. It tells you exactly what each med is for, how much to take, and when to seek further help. Plus, your kit is prescribed specifically for you, so there's no guesswork about safety.

Is the consultation fee refundable?

A consultation fee of $35 is included in your order at checkout. It pays for a licensed physician, provided through our licensed physician network partner, to review your health intake and make a clinical determination on whether a prescription is appropriate for you.
The fee is non-refundable once your health intake has been submitted for physician review, regardless of the outcome. You are paying for the physician's professional time and judgment. If the physician declines to issue a prescription, you will receive a refund for the prescription medication portion of your order, but not the consultation fee, because the consultation service was rendered. If you cancel before your intake has been submitted for physician review, you will receive a full refund, including the consultation fee. Once your intake has been submitted, cancellation may no longer be possible.

What is the FDA Boxed Warning for Ciprofloxacin?

The FDA-approved Boxed Warning for ciprofloxacin (Cipro) currently states that fluoroquinolones, including ciprofloxacin, have been associated with disabling and potentially irreversible serious adverse reactions that have occurred together, including:

• Tendinitis and tendon rupture
 • Peripheral neuropathy
 • Central nervous system effects

Ciprofloxacin should be discontinued immediately if a patient experiences any of these serious adverse reactions and patients should be switched to a non-fluoroquinolone antibacterial drug unless no alternative treatment options are available.

Fluoroquinolones may also exacerbate muscle weakness in patients with myasthenia gravis. Ciprofloxacin should be avoided in patients with a known history of myasthenia gravis.
Because fluoroquinolones have been associated with serious adverse reactions, ciprofloxacin should be reserved for use in patients who have no alternative treatment options for:

• Acute exacerbation of chronic bronchitis
 • Acute uncomplicated cystitis
 • Acute sinusitis

Which states do you currently serve?

We currently offer medical consultations and ship prescriptions to patients located in the following states:

• Alabama (AL)

• Alaska (AK)

• Arizona (AZ)

• California (CA)

• Colorado (CO)

• Connecticut (CT)

• Delaware (DE)

• District Of Columbia (DC)

• Florida (FL)

• Georgia (GA)

• Hawaii (HI)

• Idaho (ID)

• Illinois (IL)

• Indiana (IN)

• Iowa (IA)

• Kansas (KS)

• Kentucky (KY)

• Louisiana (LA)

• Maine (ME)

• Maryland (MD)

• Massachusetts (MA)

• Michigan (MI)

• Mississippi (MS)

• Missouri (MO)

• Montana (MT)

• Nebraska (NE)

• Nevada (NV)

• New Hampshire (NH)

• New Jersey (NJ)

• New Mexico (NM)

• New York (NY)

• North Carolina (NC)

• North Dakota (ND)

• Ohio (OH)

• Oklahoma (OK)

• Oregon (OR)

• Pennsylvania (PA)

• Rhode Island (RI)

• South Dakota (SD)

• Tennessee (TN)

• Texas (TX)

• Utah (UT)

• Vermont (VT)

• Virginia (VA)

• Washington (WA)

• West Virginia (WV)

• Wisconsin (WI)

• Wyoming (WY)

Please Note: Telehealth regulations vary by jurisdiction. Depending on your state's specific laws, your physician consultation may require a brief live audio or video call through our partner clinical platform rather than a questionnaire alone.

Who are the medical providers?

All clinical consultations and prescriptions are managed through our partner clinical network. Every patient is matched with a US-trained, board-certified physician or licensed clinician who holds an active medical license in your specific state. You can view our full roster of clinicians and their state licensures on our Provider Directory page.